Frequently Asked Questions
Everything you need to know about shopping with Jill Martin
What is the shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Do you ship internationally?
Yes, Jill Martin ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my Jill Martin garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces prefer cold machine washes and air drying.